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Shopping online – information for our customers

Please note: this page will be regularly updated

Although we have temporarily closed our physical stores, our digital and social channels continue to operate as usual.  

Despite everything going on around us, we are doing our best to continue with our promise to deliver extraordinary experiences and connect with our customers.

We hope you understand that during these unprecedented times, you may experience some delays in delivery or in reaching our Customer Service team. We appreciate your understanding and patience as we do our best to meet the needs of all of our customers. 

FAQs: your questions, answered

We will regularly be updating our FAQs throughout the day (last updated  7.00pm, 30 March).

Please note that our Customer Service team is currently experiencing a large volume of calls and emails. As ever, our aim is to provide you with a swift answer to your questions. Therefore, please refer to the FAQs below before getting in touch as your questions may already be answered.

SHOPPING ONLINE

Online deliveries
You can continue to shop with us via selfridges.com and our app. However, delivery times may take longer than expected.

Customer services

Our Customer Service team is experiencing large volumes of calls and emails. Please refer to the FAQs in the first instance as you may find your answer there a little faster. You can reach us by calling our 24/7 Customer Service team on 0800 123 400 within the UK and +44 (0)20 7160 6222 from abroad. You can also email us by clicking here.

We would once again like to thank you, our Selfridges friends and family, for your ongoing support and wish you well during these unprecedented times.